The pandemic has given us a bitter foretaste of what a complete communication shutdown can look like. But it has also given us a valuable lesson on how we can decide how the world runs. Communication has taken a new leap with advanced and secure live video chat applications. WebRTC peer-to-peer build video chat app have become quintessential to keep businesses on track with customers.
In places where communication is key, the communication protocol has evolved as a face-to-face video call solution. Apart from businesses; live video call services have become the best means to replenish relationships among loved ones – keeping them connected.
Key features of the video chat app
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User registration & profile settings
Signing up and getting started is the first step for a real-time communication live video call app. So there must be a convenient interface where users can sign up. New users must be able to set up their accounts and manage them easily. Moreover, users must be able to navigate easily without the need to depend on someone else for directions.
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Search and add contacts
The WebRTC app development involving video chat must allow users to add from their phone contacts. This feature is important to improve the user-friendliness of the app among your users. Adding contacts at the touch of a button makes your app extremely user-friendly.
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User and message status
Another aspect of a video call solution for customer service is to keep users informed. Your users must know if the recipient receives their message. And in case of a failure, they must know when to resend the message. Including such options make it easy for users to see how far they can connect with their recipients.
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Push notifications
Push notifications in video chat for customer service must keep users stay connected even if they are offline. Also, this feature helps users to stay informed about any application updates. Such features help users know when to change their settings to make the most out of your video chat app.
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Peer-to-peer, multi-party, or video streaming
You have to decide the specifications and functionality of your apps. And your focus must be on what your app can support – one-on-one or multi-participant video streaming. Choosing the functionality of your app allows you to give users exactly what they are looking for in a live chat video call.
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Chat
A chat feature can very well perk up your mode of video communication. Chat allows real-time conversation even when there is considerable downtime in video streaming. A live video call service chat feature keeps users connected. And it also builds a sense of networking, particularly in business environments where information sharing determines success.
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Advanced Features
Apart from including all the basic features, you must add what it takes to distinguish you from your competitors. Add features such as screen share, file share, automated backup, multi-data support and end-end-encryption.
UI/UX design
Deciding the features for your app takes you to the next step where you have to decide the user interface design and the workflow. Having a highly functional and user-friendly app is needed. Your users must be able to perform any operation without spending too much time on it. Normally, users do not appreciate any lagging. The quicker your app can respond, the easier it is to attract users.
Video Chat App Technical Stack
Identifying the best technology stack to build your video chat application is an important decision for you to make. What technology stack you use will determine the functionality of your application. And the features of a tech stack are decided based on what you need and don’t need.
- Programming language
To improve the accessibility and usage of your video chat app, you have to make sure it is compatible across multiple devices and platforms. It has to go with web, android and iOS platforms. So it is wise to choose a programming language that supports your requirement or build natively to make it satisfactory.
- Backend development: WebRTC
Most video call apps with WebRTC use open-source projects built and managed by most search engines. It enables the development of real-time software applications.
– Peer to Peer Connection (P2P)
WebRTC allows one-on-one communication between two people or includes a group conversation with up to 5 users. A TURN server initiates a call. But once the call is activated, any form of data is easily exchanged without using a server.
– Media Server Connection
Adding a media server helps you to conduct a call with multiple participants. It also helps in saving the data and records the sessions conducted. And it considerably reduces time and effort.
Video Chat API and SDK
You can save time, expense, and effort by building your video chat API. And you can achieve this by using instantly available solutions that also offer SDKs and APIs. These are essential elements that determine how well your video chat app can perform.
Hosting Environment
Using WebRTC you can build and launch a flutter video call application using two ways. The two ways are namely – On-premise and CPaaS.
- On-Premise
To deploy your application using an on-premise model, you will need servers. You can rent a server, located anywhere, which makes it convenient. This method also allows you to secure your data and access it anytime. There is, however, one necessity that comes along. You have to ensure integrity between the servers and be responsible for their maintenance and security. So if you want video conferencing, you must use additional hardware to configure the media server.
- CPaaS (Communication-Platform-as-a-Service)
A CPaaS service offers you its architecture. It is a package that comes with various software tools, APIs, sample code and other such essentials. It gives you the freedom to focus on developing and deploying your app while taking care of the maintenance and setup. This is one of the main reasons why communication platform-as-a-service has gained more popularity in recent years.
Conclusion
Video chat applications have become a necessity to have an uninterrupted way of conducting business and socializing in general as well. But for that reason, building a video chat app can be complicated for many. The process of building an ideal video chat solution involves you doing extensive market research. Additionally, the coding and other technical strategies can make it even more complicated.
Therefore if you are considering having your video chat app solution, then you have to consider a third-party provider. Choose a service that offers video chat SDKs and is responsible for easy integration into any existing app. It should also be compatible across iOS, Android, and the web along with being HIPAA compliant. Select a video chat solution provider that offers you all of the aforementioned services. Always remember that the quality of service you provide is what often determines the success of your video chat solution.