Running a roofing business keeps you on the move. You will be climbing ladders or checking shingles. Sometimes, you might be managing crews while making sure every project gets done right. But your phone might be ringing with the next big job while you’re up on a roof. Calls that go unanswered could be money slipping through the cracks.
Thar is many roofing companies use an answering service at signpost.com. This service keeps your business running smoothly by making sure no call goes to voicemail or gets missed. But not all answering services are created equal. Here are some important tips to help you choose the right answering service for your roofing business:
Look for Industry Experience
Answering phones for a roofing business isn’t quite the same as answering for a doctor’s office or a law firm. Your callers are often dealing with leaks, storm damage, or urgent repairs. You need an answering service that understands your industry.
Look for services that have experience working with home service providers like roofers or HVAC pros. These services are more likely to know how to speak with your customers and handle emergency calls.
Consider 24/7 Availability
Roofing emergencies don’t always wait for business hours. A tree branch crashing through a roof or a major leak during a storm can happen at any time. You could miss out on big opportunities if your business is only reachable from 9 to 5.
This makes it essential to choose an answering service that’s available 24/7. Having someone answer the phone at all times makes your business look more professional and responsive even if you don’t offer after-hours repairs. The service can take down details and reassure the customer. They can also schedule a follow-up for the next day.
Ensure They Book Appointments
An answering service that takes messages is helpful but it should also be able to book appointments. This saves you time and keeps your schedule full. Ask if a service can access your calendar or integrate with your booking software when comparing services. That way, they can schedule appointments on the spot instead of just leaving you with a list of people to call back.
Make Sure It has Friendly, Professional Representatives
The person answering your phone is often the first impression people get of your business. The image your customer is left with depends on how the answering service sounds.
Ask to hear sample calls or read reviews about the service’s customer support. You want a team that sounds friendly and knowledgeable, especially when customers are stressed about their roof.
Ask about Custom Call Scripts
Every roofing business is a little different. Maybe you focus on repairs or specialize in installations. Perhaps you handle storm damage insurance claims. A good answering service should let you customize your call scripts so they reflect your services and your tone. This helps make the call flow better and ensures that the receptionist is asking the right questions and sharing the right information.
Ask About Call Transfers and Urgent Alerts
Sometimes, you need to know about a call right away. This can happen when there’s a big commercial client with a serious leak or a homeowner dealing with active roof damage. A basic message isn’t enough.
Make sure the service offers live call transfers or urgent notifications. That way, they can connect the caller directly to you or alert you by text or email if something important comes in. You get to stay in control without having to answer every single call yourself.
Pay Attention to Pricing
Answering services can charge by the minute or with monthly packages. Some include appointment booking or message delivery in the price, while others charge extra. Take a close look at the pricing model and what’s included. Make sure it fits your call volume and your budget.